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Support & Community

Get help and stay up-to-date with HornetHive.

Getting Help​

📖 Documentation Search​

Fastest way to find answers

  • Browse our comprehensive documentation and guides
  • Use the search functionality on this site
  • Available on every documentation page

💬 Live Chat Support​

Coming soon

  • Real-time help from our team
  • Will be available during business hours
  • Quick questions, account issues, technical problems

📧 Email Support​

Primary support channel

  • Email: hello@hornethive.ai
  • Response time: We aim to respond within 24-48 hours
  • Best for: Technical support, billing, general inquiries, partnerships, and all other questions
  • Include: Account email, error messages, screenshots when helpful

Support by Plan​

Trial & Starter​

  • ✅ Documentation and troubleshooting guides
  • ✅ Email support with standard response times
  • ✅ Knowledge base articles

Growth​

  • ✅ Everything in Starter, plus:
  • ⚡ Priority email support (faster response times)
  • ⚡ Direct team access for complex issues

Pro​

  • ✅ Everything in Growth, plus:
  • 🚀 Custom integration assistance
  • 🚀 Priority feature requests

Enterprise​

  • ✅ Everything in Pro, plus:
  • 👨‍💼 Custom SLA agreements (response time guarantees)
  • 👨‍💼 Training sessions for your team
  • 👨‍💼 Architecture reviews and optimization

Community​

📺 Video Tutorials​

Coming soon

  • Step-by-step guidance for common tasks
  • Getting started, advanced features, integrations
  • Video tutorials and feature demos
  • Email us to request specific topics

Knowledge Base​

📚 Extended Guides​

Beyond our main documentation:

  • Advanced use cases and industry-specific examples
  • Integration tutorials for popular tools
  • Best practices from power users
  • Template library for common outcome types

🔍 Searchable FAQ​

Hundreds of answered questions organized by topic:

  • Account management - Billing, plans, team setup
  • Outcome generation - Tips for better results, troubleshooting
  • Integrations - Setup guides, troubleshooting, limitations
  • API usage - Code examples, rate limits, authentication

🎯 Quick Solutions​

Common problems and instant fixes:

  • "Outcome stuck in Running" → Check quota, retry, contact support
  • "Low quality output" → Improve brief specificity, add context
  • "Integration disconnected" → Re-authenticate, check permissions
  • "Payment failed" → Update payment method, verify billing info

Status & Updates​

📊 System Status​

Service availability updates

  • Status updates will be posted when available
  • Service monitoring in development

📢 Product Updates​

Stay informed about new features and improvements

  • Changelog: Coming soon
  • Product updates will be shared via email and in-app notifications

Self-Service Resources​

🛠 Account Management​

Manage your account without contacting support

  • Billing portal: View invoices, update payment methods
  • Usage analytics: Monitor outcome consumption and costs
  • Team management: Add/remove users, set permissions
  • Integration settings: Connect and manage third-party services

📊 Diagnostic Tools​

Built-in tools to troubleshoot issues

  • Connection tester: Verify integration status
  • Outcome debugger: Detailed logs for failed outcomes
  • Performance monitor: Track response times and success rates
  • Usage optimizer: Recommendations for efficiency improvements

📋 Templates & Examples​

Ready-to-use resources for common tasks

  • Brief templates for different content types
  • Integration examples with code samples
  • Workflow blueprints for complex automations
  • Best practice guides from successful customers

Contact Information​

📧 Email Contact​

  • All inquiries: hello@hornethive.ai
  • Best for: Support, technical questions, billing, partnerships, sales, general questions
  • Response time: We aim to respond within 24-48 hours

🌐 Online Resources​

📱 Social Media​

Emergency Support​

🚨 Critical Issues​

For system outages or security concerns

  • All users: Email hello@hornethive.ai with "URGENT" in subject
  • Response time varies by plan level

🤝 We're Here to Help​

Our mission is to make AI automation accessible and successful for everyone. Whether you're just getting started or scaling a large enterprise deployment, our team is committed to your success.

Don't hesitate to reach out - we're genuinely excited to help you achieve your goals with HornetHive!

Last updated: June 2025
Questions about support? Email us at hello@hornethive.ai