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Privacy Policy

Effective Date: June 1, 2025
Last Updated: June 1, 2025

Contact us at hello@hornethive.ai

Address: 20619 Torrence Chapel Road Suite 116 #3003, Cornelius, NC, USA 28031

HornetHive ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI automation platform and its agentic workflows. By using HornetHive, you agree to the terms of this Privacy Policy.

1. Information We Collect​

1.1 Information You Provide​

  • Account data: name, email address, password, and authentication provider
  • Workspace information: organization name, team roles, crew selection, and usage tier
  • Billing data: payment details via Stripe, subscription history, and invoices
  • Prompt content: user-submitted tasks, prompts, and documents for agent processing

1.2 Automatically Collected Information​

  • Device and browser metadata: IP address, device type, OS, browser, and locale
  • Usage analytics: agent activity, outcome logs, token consumption, feature usage
  • Cookies and session data: session management, preferences, and crash reporting
  • Integration metadata: connection status and sync details with services like Supabase, Slack, and Google Drive

2. How We Use Your Information​

  • To power agentic workflows across HiveWriter, HiveMind, and HivePilot
  • To support AI model prompts, evaluation, and improvement
  • To maintain access control, quotas, and workspace roles
  • To deliver, monitor, and improve the platform's functionality and performance
  • To communicate product updates, releases, and operational notices
  • To comply with legal obligations and industry regulations
  • Consent: You have provided consent to process data for specified purposes
  • Contract: Processing is necessary to provide our services to you
  • Legitimate interests: We improve our platform and ensure its secure use
  • Legal obligations: We comply with applicable laws and law enforcement requests

4. Data Sharing and Disclosure​

  • Third-party services
    • OpenAI: for AI processing of prompts and tasks
    • Supabase: for auth, database, and analytics
    • Stripe: for secure billing and invoicing
    • Pinecone: for optional vector memory or RAG-based features
  • Legal authorities: If required by law, subpoena, or court order
  • Internal tools: For QA, customer support, and reliability analysis
  • Never sold: We never sell user data

5. Your Rights and Choices​

  • Access: View the data we hold about you
  • Correction: Update your account and preferences
  • Deletion: Request deletion of your data and account
  • Portability: Export your data in a machine-readable format
  • Objection: Withdraw consent or restrict processing (GDPR and CPRA)
  • Opt-out: Control marketing communications and cookie preferences

6. Data Security​

We implement technical and organizational measures to protect your data, including encryption, access controls, rate limiting, and audit logging. However, no system is 100% secure.

7. Data Retention​

We retain user data only as long as necessary for the purposes outlined in this policy, or as required by law, billing, or compliance needs.

8. International Data Transfers​

Your data may be stored and processed in the United States or other jurisdictions where we or our partners operate. For European residents, we rely on Standard Contractual Clauses (SCCs) and equivalent safeguards.

9. Children's Privacy​

HornetHive is not intended for use by children under 13. We do not knowingly collect personal data from children. If you believe a child has submitted data, contact us immediately.

10. Changes to This Policy​

We may update this Privacy Policy. Changes will be posted with an updated "Last Updated" date. We may also notify users via email or in-app notices for significant changes.

11. Contact Us​

  • Email: hello@hornethive.ai
  • Mailing Address: 20619 Torrence Chapel Road Suite 116 #3003, Cornelius, NC, USA 28031